Around June 20th I placed a call to Customer Service regarding the additional IP's I've had on my Internet account (Acct.#: 70601-xxxxx-xx-x-xx) stating that I would no longer require them, I was told they would be turned off.  As my girlfriend pays the bills over the Internet, it has only recently come to my attention after spotting an open Cogeco bill on the desk that the "Add'l Computer $19.90" charge was still showing on my statement.  I went back through all statements since I cancelled the service and have found that it in fact has never been removed.

I dropped a quick note to Cogeco asking that this billing be corrected (...as it stands, that's $127.76 overbilling I've incurred to date...)  I was responded to quickly from Operator 55, she stated I would have to call in person as credits can not be issued through email.  My next bill came in with the $19.90 charge finally removed, but no correction issued.

Just this morning I spoke with Operator 768 (...Mario, who if I may say was very professional and helpful...)  Mario has spent the better part of today running back and forth between the "Internet People" and his department to resolve, however he was unable to credit my account.  Mario called myself at home this evening to inform me the Internet people said "the charge is clearly printed on his bill, it's not hidden, why did it take six months for him to call?" and he suggested that I approach with another email to you so that we can have this issue resolved.

You're own logs show I called your Support Department (...and it wasn't to ask when the next episode of Summer Slam was coming...), so at this point it comes down to my word as I understand it? (...at least, that's the way it appears to me...)  I've been a customer of Cogeco's for some time now and have been with you during the hype of your High Speed Cable since the beginning (...and I don't need to remind you how much "tolerance" that encompasses considering the rocky start cables had with its bandwidth overbooking, transition to digital, move to @Home and all the revamping that's gone on over the last two years...)  By my own praise of your service over these years I've convinced a mass number of people to get connected with you.  My account as it stands has been overbilled by $127.76, I trust you'll take care of this matter with no further intervention required on my part, I don't care to have my integrity challenged by my local cable supplier.

Thank you in advance for your understanding, I look forward to my next statement.

Regards,

Craig Milton