04:30pm Wed Jun02, 2004 |
Let's take a second
here and talk about customer service, corporate
image and what impact they have on a company's
overall health. If you recall some time
back I gave the folks at iRobot a raving review of their Roomba robotic vacuum system after I picked
a few of them up and put them through their
paces around the Abattoir -- since then, we've
almost never used our upright and I stated
my glee over the product; the rapid charger
was an extra $90 and unfortunately blew itself
out about 60 days after purchase. The
charger was returned to the vendor I purchased
it from (...not iRobot directly...) who had
it for about 4 months before telling me that
the unit, according to iRobot, was out of
warranty (30 days) -- I did not accept this
answer; a letter was fired off, but also carbon
copied to the folks at iRobot so they had
a chance to respond directly too:
From: MeatMan Sent: Wed
5/26/2004 02:17 PM To: (replied to vendor, plus
CC'ed several addresses at iRobot) Subject:
Replacement Rapid Charger |
Greetings,
Dave...
Thank-you for the return call from my
email the other day... as per our conversation this
morning, will you please forward me a direct contact
name and number I can call at iRobot, perhaps an email
address too; they WILL be replacing that Rapid Charger
at no cost to me, there is no way I'll accept a
$90.00+tax appliance blowing itself out in approx. 2
months and not being covered by the manufacturer, that
in no uncertain terms is not acceptable - We've
purchased three of these Roomba Vacs and a scad of extra
batteries, chargers and all the fun stuff -- I've even
given iRobot a direct, personal endorsement on
Abattoir.Net !! How is this going to look when I tell
the people I boasted to?! Not too well, I'd say. Also,
what's with the three or four months time that this has
taken? Was this delay on your end or theirs? <---
(you'll want to be honest on this one) :) As I see it,
iRobot owes me at least a whole Roomba for the
advertising I've already given them -- of course, I have
ways of taking that back I
suppose.
Miffed!
Craig
Milton Abattoir.Net |
Response was professional... iRobot
did the proper thing, and they did it fast
-- within no time an email was received from
iRobot's Customer Support Manager, Joshua
Preneta apologizing for any customer service
issues I've had and asking for my address
so he could send a rapid charger ASAP; how
does this make iRobot look? Pretty damned
good, I'd say... Companies that take
care of their customers foster consumer confidence
and repeat business, not to mention the single
most important benefit, the accolades and
respect from very satisfied consumers, like
myself in this case -- stories like this get
around, as well they should. Thanks
iRobot, let us all know when you start selling
bottled water too.
We still have nothing nice to say about Cedar
SPAM Springs Bottled Water, who continue to
ignore us, another email and another fax sent,
still no response at all; some companies just
don't get it I suppose, I bet even a fleet
of Roombas won't clean-up their act.
Regardless, the tee-shirts are ready and we
think they look great, we have Cedar SPAM
Springs "h2-no!" tee-shirts in white, black
or grey -- show your distaste for Cedar SPAM
Springs Bottled Water and get your tee-shirt
today! (...Abattoir.Net tee-shirts are guaranteed
100% SPAM free...) We'll soon be putting
up a 6'x4' rear projection billboard at the
Abattoir with a nice detailed power point
presentation telling everyone at the Abattoir's
busy intersection what
Cedar SPAM Springs have done. I
want my .10˘
Now for some actual
game news! BTM44 'Carpet Bomb' Edition
is almost sold out, this may be your last
chance to get a port in LAN Central, so don't
delay and sign-up today! Infinity's
been hard at work on a little project which
finished-up just the other night (...more
like 2am actually..) -- We are very proud
to introduce the official "Abattoir.Net BTM
MapPack" for Unreal Tournament 2004!
This CD ROM is packed to the gills with hand
picked and tested maps of all varieties, it's
complete with an installer, has a removal
system and will swallow just under 2 gigabytes
of your hard drive space after installed;
if you're looking for the definitive collection
of Abattoir approved maps, this CD ROM is
a must have (...it even includes the latest
patch and MODs...) You'll find the entire
CD ROM ISO for download off the SuperFTP in
the Unreal Tournament 2004 directory (...check
the maps folder...). Look for more Abattoir.Net
BTM MapPacks coming soon!
|
|
MeatMan Says: "If
you're new to Abattoir.Net and want to get to know what we're all
about, sit back with a cup of joe or a brew and cruise through the
ramblings of the
past" |